Your stay

Ramsay Clinic Thirroul has been designed to offer facilities and activities to ensure you feel welcome and at home.

Our comfortable private room accommodation comes with ensuites and Wi-Fi access.

You can also access a newly refurbished gym, art studio, swimming pool and green space, all of which have been shown to be highly effective as part of a holistic approach to mental health care.

Before your stay

Our Intake Co-ordinator will contact you before your admission is booked to ensure appropriate admission arrangements are made. They will also advise you of any health fund restrictions or out of pocket expenses associated with our services.

On arrival

Our friendly staff will welcome you to the Clinic and talk you through the admissions process. Upon admission you will be required to a sign some important documents confirming your acknowledgment of our policies as well as reinforcing our commitment to you in providing a safe and secure environment for patients, staff and visitors.

If your private health cover requires you to pay an excess or co-payment, this will be required on admission. A credit card authority will be requested to assist you with the payment of any hospital accounts created during your admission.

Orientation

Our Clinic staff will show you to your room and give you an orientation of the Clinic before handing over to Unit staff. For security and safety reasons, this staff member will also collect all medications and prescriptions you have brought in, to hand over to nursing staff. (You may be required to transfer to another room or different Unit during your stay.)

Unit nursing staff will introduce themselves and explain routines relevant to your treatment and conduct a general admission assessment with you. This assessment - in conjunction with your treating Psychiatrist - will provide the basis for your admission care plan during your stay.

When you are admitted, please ask our staff if mobiles can be used in your room. Mobiles may be used in all public areas.

The Nurse Unit Manager will call in to see you to ensure you have everything you need. Their primary role is to coordinate your treatment plan and the multidisciplinary treatment team.