Your stay

We have private room accommodation with ensuites, wifi access and television with Foxtel. The hospital has been specifically designed to ensure our patients feel welcome and at home, and includes an in-ward courtyard, paitent lounge with games, spacious gymnasium, heated indoor hydrotherapy pool, fully equipped art room and sensory modulation room.

All patients receive a variety of nutritionally balanced meals that can be taken in the comfort of their room or in our inviting cafeteria, care is taken to ensure all dietary requirements for patients are met.

Before your stay

Our Intake Co-ordinator will contact you before your admission is booked to ensure appropriate admission arrangements are made. They will also advise you of any health fund restrictions or out of pocket expenses associated with our services.

On arrival

Reception staff will confirm your admission details and you will  be required to a sign some important documents confirming your acknowledgment of relevant Clinic policies as well as reinforcing our commitment to you in providing a safe and secure environment for patients, staff and visitors:

• Informed Financial Consent
• Ramsay Health Care Privacy Policy
• The Southport Patient Code of Conduct

We want our hospitals to be safe, private places where people feel comfortable, well cared for and respected. That’s why we request certain standards of behaviour from all our visitors, patients and staff. Thank you for understanding of our Expectations on Entry.

Orientation

Our Clinic staff will show you to your room and give you an orientation of the Clinic before handing over to Unit staff. For security and safety reasons, this staff member will also collect all medications and prescriptions you have brought in, to hand over to nursing staff. (You may be required to transfer to another room or different Unit during your stay.)

Unit nursing staff will introduce themselves and explain routines relevant to your treatment and conduct a general admission assessment with you. This assessment - in conjunction with your treating Psychiatrist - will provide the basis for your admission care plan during your stay.

When you are admitted, please ask our staff if mobiles can be used in your room. Mobiles may be used in all public areas.

The Nurse Unit Manager will call in to see you to ensure you have everything you need. Their primary role is to coordinate your treatment plan and the multi-disciplinary treatment team.

The first days of your admission are usually spent familiarising yourself with your new surroundings and starting to build a therapeutic rapport with your treating team and Unit staff.

General information

• Please note, in accordance with Ramsay Health Care policy and National Safety Priorities in Mental Health, overnight leave cannot be granted under any circumstance.
• The unit will provide you with the Group Therapy Program timetable, information about Official Visitors such as the Community Visitor and Carers & Consumer Group representatives plus other general information to make your stay as comfortable as possible.
• Should you have any maintenance issues with your room during your stay at the hospital please discuss with the nursing staff who can report these issues to the maintenance department.
• Mail and flowers are delivered directly to your room. If you have mail to post please affix a stamp and give it to the front reception staff.
• The Australian Charter of Healthcare Rights is available to everyone in the health care system. It allows patients, consumers, families, carers and providers to share an understanding of the rights of people receiving health care.
• Australian Commission on Safety and Quality in Health Care have resources available for people with cognitive impairment and provide information on your right to get health care that is good and safe.
• Patients are not permitted to drive a vehicle while an inpatient. If your vehicle cannot be returned home by a relative or friend, please hand your keys to nursing staff who will secure them for the duration of your stay. You will be required to sign a form agreeing to these conditions.
• The Southport Private Hospital external doors are locked at 8pm and reopened at approximately 5:00am. Nightly building security checks are conducted by a contracted security agency. A duress alarm system is installed throughout the hospital to assist in the maintenance of a safe and secure environment for all patients, visitors and staff.
• A closed circuit television (CCTV) system is installed throughout the Hospital to assist in the maintenance of a safe and secure environment for all patients, visitors and staff. Footage will only be accessed by persons authorised to do so.
• No alcohol is to be brought into the hospital or consumed at any time whilst you are a client of The Southport Private Hospital. Non adherence to this policy may result in your immediate discharge.
• In accordance with the Queensland Department of Health from the 1st January 2015 smoking is banned at all health care facilities and for 5 meters beyond the facility boundary. The Southport Private Hospital can provide information and tailored quit smoking assistance and support. Please note, for your security, the main doors will not be opened between 8pm to 5am. Read more about our Smoke Free Campus. Read more about our Smoke Free Campus.