Your stay

Our Clinic provides a high standard of accommodation. Patients have their own room with ensuite, there are group meeting rooms and dining facilities - with quality meals prepared a great team of chefs. There’s a long, shaded verandah with beautiful views of Mt Archer.

Before your stay

You will receive a phone call from the Nurse Unit Manager to collect your health fund details and to conduct a triage assessment. You will be asked to complete an online admission form.

On arrival

You will be greeted by staff at Clinic reception and required to a sign some important documents confirming your acknowledgment of relevant Ramsay Clinic Rockhampton policies as well as reinforcing our commitment to you in providing a safe and secure environment for patients, staff and visitors:

Informed Financial Consent
Ramsay Health Care Privacy Policy
Ramsay Clinic Rockhampton Patient Code of Conduct

If your private health cover requires you to pay an excess or co-payment, this will be required on admission.Nursing staff will check your belongings for unsafe items such as sharps and will remove these items and any medications you have, for safe keeping.We want our hospitals to be safe, private places where people feel comfortable, well cared for and respected. That’s why we request certain standards of behaviour from all our visitors, patients and staff. Thank you for understanding of our Expectations on Entry.

Orientation

Our Clinic staff will show you to your room and give you an orientation of the Clinic before handing over to Unit staff. (You may be required to transfer to another room or different Unit during your stay.)

Unit nursing staff will introduce themselves and explain routines relevant to your treatment and conduct a general admission assessment with you. This assessment - in conjunction with your treating Psychiatrist - will provide the basis for your admission care plan during your stay.

The Nurse Unit Manager will call in to see you to ensure you have everything you need. Their primary role is to coordinate your treatment plan and the multi-disciplinary treatment team.

Your admitting doctor and the ward medical officer will review you following your admission.

Nursing staff will complete a Treatment Recovery Care Plan with you and your carer (if applicable), and this will be reviewed minimally on a weekly basis.

The first days are usually spent familiarising yourself with your new surroundings and starting to build a therapeutic rapport with your treating team and Unit staff.

During your stay

During your stay, you will be seen by members of our mental health team to assess and review your treatment and progress. Your psychiatrist will:

Assess your current and past mental health
Provide a diagnosis
Review and prescribe medications; and other treatments if required
Provide clinical governance and management of your inpatient care

To maximise the benefit of your inpatient stay, you are required to attend the various groups which are provided daily for at least 3 hours, during which you are provided with the opportunity to:

Understand mental health illnesses
Recognise symptoms so that in future, assistance can be sought earlier
Learn strategies to manage symptoms of mental health illnesses
Share and learn from others with shared experiences
Gain constructive feedback from supportive staff and peers

Facilities overview

Patients have their own room with ensuite, there are group meeting rooms and dining facilities - with quality meals prepared a great team of chefs.

Laundry facilities are provided with washing machine, dryer, iron and ironing board, plus detergent.

Each Unit has a comfortable lounge room and large television where patients can watch TV together. There is also a long verandah where you can enjoy views of Mt Archer and some quiet time, as well as a courtyard area.

Our Clinic has a gym and exercise physiologist who is available to discuss any personal needs you might have regarding exercise and can provide a personalised exercise program for you to use here and at home.

General information

Please note, in accordance with Ramsay Health Care policy and National Safety Priorities in Mental Health, overnight leave cannot be granted under any circumstance.

Patients are not permitted day leave except for medical appointments or exceptional circumstances, and only when approved by the Nurse Unit Manager and treating doctor.

The Clinic is a smoke-free campus.

Ramsay Clinic Rockhampton is located in a residential area with the verandah facing houses. Please be considerate when sitting outside in these areas, particularly in the evening, and keep noise to a minimum.

The Private Patients Hospital Charter is available to everyone in the health care system. It allows patients, consumers, families, carers and providers to share an understanding of the rights of people receiving health care.

Patients are not permitted to drive a vehicle while an inpatient. If your vehicle cannot be returned home by a relative or friend, please hand your keys to nursing staff who will secure them for the duration of your stay. You will be required to sign a form agreeing to these conditions.

Please note that you may receive a pharmacy account for pharmacy items that you may require during your stay that are non-admission related medications to your psychiatric admission (eg, medications that were being taken prior to the current admission).

Aside from the pharmacy account you may receive additional accounts from your Doctor or Radiology or Pathology services, which may be claimable from Medicare or your Private Health Insurance fund. If you do not have health insurance the Intake Co-ordinator will be able to advise you of the estimated costs.